Cancellation policy

This is an English translation for convenience. The Spanish version prevails if there is any discrepancy.

We have no lock-in, no penalty and no small print. If you decide to leave, we make it easy. This page explains exactly how cancellation works — straight, with no beating around the bush.

How to cancel

You can cancel your plan at any time, with no financial penalty. It does not matter whether you have been with us for a month or three years. It does not matter whether you are self-employed or a company. The conditions are the same for all plans.

Cancellation takes effect at the end of the billing period in progress. Until that date the service continues, unless it is suspended for non-payment. The fee for that period is not prorated or refunded, except for a billing error, a legal obligation or an express agreement.

To cancel, you only need to tell us. Write to guillem@taxfactory.es, WhatsApp 660 076 394 or call us on 936 551 555. You can also do it from the billing portal when it is available. There are no special forms and you will not have to justify anything.

What happens when you cancel

Step 1 — You tell us: You tell us you want to cancel through any official channel: email, WhatsApp, telephone or the billing portal when it is available.

Step 2 — Cancellation takes effect at the end of the period: There is no lock-in and no penalty. Cancellation is scheduled for the end of the billing period in progress. The service and future charges then end.

If you have open tax obligations — a quarterly return, personal income tax — we file them, unless you expressly tell us otherwise. To do so we need the necessary documentation and information.

Step 3 — We send you all your documentation: We deliver all the tax, accounting and employment documentation associated with your case, and your record books. They are yours and we prepare them so that your next adviser can continue without problems. We send them in less than 24 hours from the effective cancellation date — the end of the period.

Step 4 — We remove you from all platforms: At the end of the period we remove you from all the tools and platforms we used to manage your case. No access remains open in your name. We also stop acting for you before the Tax Agency and Social Security. The digital certificate is ours, so you do not have to do anything with it. We will keep the copies the law requires us to retain.

Non-payment

If a payment fails, we cut access to the platforms and pause the service until the debt is settled. We do not charge late-payment interest or our own surcharges. If the returned payment generates bank fees, we pass on only the amount the bank charged us — not a cent more.

If you have outstanding debt and request cancellation, we still deliver all your documentation and record books — they are yours and we will not harm you. Outstanding debt is handled separately through the appropriate legal channels. Cancellation does not remove overdue amounts or accepted additional work.

No surprises

This policy is the same one we set out in the website guarantees and in the general terms: if we do not convince you, you leave. There are no hidden clauses or special conditions depending on your plan.

Any questions?

If you want to ask us something before deciding, write to guillem@taxfactory.es, WhatsApp 660 076 394 or call us on 936 551 555. Your personal adviser will help you — not a bot or an answering machine.