General B2B contracting terms

This is an English translation for convenience. The Spanish version prevails if there is any discrepancy.

1. Provider and B2B scope

The provider is TAX FACTORY, S.L., Spanish tax number B67123612, with the addresses and registration details stated in the legal notice. These terms govern online contracting by businesses, self-employed professionals and other professionals who are adults acting in the course of their economic activity. A company representative confirms sufficient authority. Private-purpose requests remain outside automated checkout and require manual review.

Contract contact: guillem@taxfactory.es.

2. Contract documents and priority

The relationship comprises the selected pack details, these general terms, the individual contract, the data processing agreement where applicable, the cancellation policy and the privacy, cookie and legal notices.

Pack terms take priority only for pack-specific scope. The individual contract records the client, accepted price and exact document versions. The Spanish version is binding and prevails over this translation.

3. Services and pre-contract information

Before payment, the client can review essential features, inclusions, exclusions, net price, tax treatment, frequency, duration and cancellation. Current plan content is displayed on the website and in the checkout summary. Excluded work requires a separate quote and acceptance.

TaxFactory provides tax, accounting, employment, commercial, financial and management work within the selected scope. Electronic-notification monitoring, inspections, complex proceedings and special filings are included only when expressly stated.

4. Contracting sequence and QES

The sequence is plan selection, professional details, acceptance of current texts, secure Stripe payment and after payment, QES signing. The website does not collect a drawn signature.

A Stripe return does not activate the service. TaxFactory must receive reliable payment confirmation, the QES-signed PDF and evidence, verify integrity and, for companies, approve representation. Only then can service be activated. e-Signature.eu is the planned QES provider, subject to technical, contractual and privacy approval before production.

The contract is made in Spanish. TaxFactory archives the accepted version and necessary evidence.

5. Price, tax and invoice

The contractual price is the price shown on the website and in Stripe Checkout at acceptance. Catalog prices may change for future starts or renewals after notice. A Stripe PDF is not TaxFactory’s official fiscal invoice.

The tax decision uses verified facts and cannot be self-selected:

• Mainland Spain and Balearic Islands: 21% Spanish VAT unless a special rule applies.
• Canary Islands, Ceuta and Melilla: no Spanish VAT, with the approved territorial wording and any applicable indirect tax handled separately.
• An EU business or professional with valid VIES evidence: reverse charge when legal requirements are met.
• Invalid, unavailable or unverified VIES result: 21% Spanish VAT until valid evidence is reviewed.
• A non-EU client: manual contracting and no automated tax decision.

TaxFactory may request evidence and stop inconsistent or unsupported checkout data.

6. Payment, renewal and cancellation

Payment uses the enabled methods, normally Stripe. The client authorizes recurring monthly charges. TaxFactory does not store full card details.

The contract renews monthly. Cancellation may be requested at any time and takes effect at the end of the billing period. Service continues until then unless suspended for non-payment or another documented arrangement applies.

7. Client duties

The client must provide accurate and timely information, prove identity, tax location, VIES status and representation when requested, deliver periodic documents by the agreed deadline, review drafts, report relevant notices or changes, pay charges, protect credentials and ensure third-party data is lawfully provided.

TaxFactory is not liable for consequences directly caused by false, incomplete or late information or a decision contrary to documented professional advice.

8. TaxFactory duties and responsibility

TaxFactory will perform the agreed scope with professional care, preserve confidentiality, apply proportionate security, submit included obligations when required information is available and report material incidents.

Unless expressly agreed otherwise, this is an obligation of professional means. TaxFactory is responsible for proven direct loss legally attributable to its work. Nothing limits fraud, gross negligence or liability that cannot lawfully be limited.

9. Representation and notifications

Where authorized and included, TaxFactory may act before the AEAT, Social Security or other bodies using its own certificate and social collaboration mechanisms. The client does not provide its certificate through the website. Electronic notifications are managed only if expressly included.

10. Non-payment

Non-payment permits suspension of service and access without cancelling the debt. Proven bank-return costs may be passed through. Client documents will be made available, while legally required copies remain retained.

11. Confidentiality, data and collaborators

Each party keeps the other’s information confidential. The data processing agreement applies where TaxFactory acts as processor. Qualified processors and collaborators may be used under equivalent duties.

12. Force majeure

Neither party is liable for failure caused by unavoidable events beyond reasonable control, including general outages at public authorities, telecommunications or critical providers. The affected party must notify, mitigate and resume performance when possible. Amounts for work already performed remain payable.

13. Exit and handover

At the end of the billing period, TaxFactory stops service, closes relevant access and prepares client documents in a reasonable and secure format. Open filings or payroll work will be coordinated in writing to avoid duplication. Work cannot be promised where time, information or payment is insufficient.

14. Changes and governing law

Changes will be notified before a renewal. A client who does not accept them may cancel before the next period. Spanish law applies and, unless a mandatory rule states otherwise, the courts of Barcelona have jurisdiction. B2B questions and complaints: guillem@taxfactory.es.