Individual service agreement

This is an English translation for convenience. The Spanish version prevails if there is any discrepancy.

1. Parties and professional nature

The first party is TAX FACTORY, S.L., Spanish tax number B67123612, with the addresses in the legal notice and contact guillem@taxfactory.es, “TaxFactory”. The second is the company, self-employed professional or other professional identified in the contract summary, the “Client”.

The Client confirms adulthood, business purpose and legal capacity. A company representative confirms authority and will provide evidence when requested.

2. Contract summary

The signed document records at least: identifier and timestamp; tax and contact details; representation; plan and PAYROLL Pack; net price; VAT decision and total; billing period; versions and cryptographic digests of accepted texts; locale; and necessary traceability data.

3. Object and scope

TaxFactory provides the work included in the selected plan. Excluded, exceptional or above-limit work requires a separate quote and acceptance. Services are mainly remote, with other channels as agreed.

4. Formation and activation

The Client reviews the data and texts, makes payment and then completes QES signing. TaxFactory activates service only after reliable payment confirmation, receipt and integrity validation of the signed PDF and evidence, and applicable reviews. A Stripe return alone does not activate service.

5. Information and deadlines

Performance depends on accurate, sufficient and organized information. Unless agreed otherwise, periodic documents must arrive by day 10 of the filing month. TaxFactory is not liable for consequences directly caused by false, incomplete or late delivery.

6. TaxFactory duties

TaxFactory performs the agreed scope with professional care, provides the stated channels, files included returns when information is sufficient, invoices, preserves confidentiality and reports material incidents.

7. Price and tax

The accepted summary controls price and tax. Mainland Spain and the Balearic Islands generally apply 21% VAT; the Canary Islands, Ceuta and Melilla have no Spanish VAT and require territorial wording; an EU reverse charge requires valid VIES evidence; invalid or unavailable VIES applies 21% until review; non-EU cases are manual.

8. Term and cancellation

The agreement renews monthly. Cancellation can be requested at any time and ends service at the end of the billing period. The current fee is not prorated. Cancellation does not remove overdue amounts or accepted work.

At period end, TaxFactory coordinates open obligations, makes client documents available, closes relevant access and retains legally required copies.

9. Non-payment and representation

Non-payment permits suspension without extinguishing the debt. Proven bank-return costs may be passed through. Where included and authorized, TaxFactory may act before the AEAT, Social Security and other bodies with its own certificate. The Client does not provide a certificate through the site.

10. Data, confidentiality and collaborators

The privacy policy and data processing agreement apply. Qualified providers and collaborators may participate under appropriate contractual duties.

11. Responsibility and law

TaxFactory is responsible for its team’s work under the required professional standard. It is not responsible for incorrect or late client information, decisions contrary to documented advice or events beyond reasonable control. Liability that cannot lawfully be excluded remains unaffected.

Spanish law applies. Unless a mandatory rule provides otherwise, the courts of Barcelona have jurisdiction. The qualified electronic signature and evidence prove acceptance and document integrity.